Privacy Policy

At Bocas Stoked Monkeys, we respect your privacy and are committed to protecting the personal information you share with us when booking your stay or browsing our website. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.

1. Who We Are

Bocas Stoked Monkeys is a vacation rental property located in Big Creek, Isla Colón, Bocas del Toro, Panama. For any privacy-related questions, you can reach us at stay@bocasstokedmonkeys.com.

2. Information We Collect

We collect personal information that you provide directly to us when making a booking or getting in touch:

Name – to identify your reservation
Email address – for booking confirmations and correspondence
Phone number – for check-in coordination and urgent communications
Payment details – processed securely through third-party platforms to complete your booking

We may also automatically collect certain technical data when you visit our website, such as your IP address, browser type, pages visited, and time spent on the site, through analytics tools (see Section 5).

3. How We Use Your Information

We use the information we collect to:

Process and confirm your booking reservation
Communicate with you before, during, and after your stay
Arrange check-in details and coordinate your arrival
Process payments and manage transactions
Comply with legal obligations, including Panamanian tourism regulations
Improve our website and understand how visitors use it
Respond to enquiries and provide customer support

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual necessity – to fulfil your booking and provide the services you’ve requested
Legitimate interests – to communicate with you, improve our services, and keep our website running effectively
Legal compliance – where required by Panamanian law or other applicable regulations

5. Third-Party Services

We use a number of trusted third-party platforms that may process your data on our behalf or in conjunction with our services:

Airbnb, Vrbo, and Booking.com – if you book through one of these platforms, your data is also subject to their respective privacy policies. We encourage you to review those policies directly.
Google Analytics – we use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymised data about your visit, such as pages viewed and time on site. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.
Google Search Console – we use this tool to monitor our website’s search performance. It does not collect personal data about individual users.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking records are typically retained for a minimum of five years for accounting and legal compliance purposes.

7. Data Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, or misuse. Payment information is handled exclusively through secure, encrypted third-party payment processors and is never stored directly by us.

8. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

The right to access the personal data we hold about you
The right to request correction of inaccurate data
The right to request deletion of your data (where applicable)
The right to object to or restrict certain types of processing
The right to data portability

To exercise any of these rights, please contact us at stay@bocasstokedmonkeys.com. We will respond to your request within a reasonable timeframe.

9. Children’s Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please don’t hesitate to reach out:

Bocas Stoked Monkeys
Big Creek, Isla Colón, Bocas del Toro, Panama
stay@bocasstokedmonkeys.com

Last updated: April 2026